FAQ

 

How do I place an order?

To place an order click here and browse our inventory. Add the items you'd like to your cart, then check out. If you do not see your desired product, we may be out of stock. If there is something you're interested in but don't see, feel free to send a message and we will get back to you within 24-48 hours.  

What is your processing time?

Most orders typically ship within 5-7 days of completed and paid purchase, however, order volume may cause processing time to take longer. The maximum processing time for an order is 2 weeks unless otherwise discussed. If you need your hoop processed quickly, there in an option for "Rush Processing" in the "Order Add-ons" section. Your order will be processed and shipped within two days. Rush processing does not include rush shipping--standard shipping will take 2-3 days domestic, 2-10 weeks international depending on the location. 

What is your shipping policy?

All domestic orders, unless otherwise discussed or requested are shipped 2-3 Day Priority mail via USPS. International orders are shipped First Class mail and usually take up to 2 weeks for arrival, sometimes 1 month if it is overseas. There is a shipping option at checkout for 1 day domestic delivery, and International Priority if you need the order right away. All orders (excluding fire hoops) are packaged and sent in bubble wrap to lower shipping cost and save resources. There is an option in the "Order Add-ons" section for a box upgrade at an additional cost. If there are any issues with your order upon arrival, please contact us immediately! Delivery time does not include processing. 

DOMESTIC

  • Shipped 2-3 Priority Mail via USPS
  • Comes with tracking number and up to $50 insurance
  • Extra insurance may be added or an extra fee in the "Order Add-on" section
  • Express delivery option (1 day) is available at checkout
  • Most orders are shipped in bubblewrap
  • Order may be upgraded to a box for an extra fee in the "Order Add-on" section
  • Fire hoops are shipped in boxes
  • Hoops arrive coiled down, see care card sent with order for full details
     

INTERNATIONAL

  • Shipped First Class Mail via USPS
  • Comes with tracking number and up to $2000 insurance
  • Priority delivery option is available for selection at checkout 
  • Most orders are shipped in bubblewrap
  • Order may be upgraded to a box for an extra fee in the "Order Add-on" section
  • Fire hoops are shipped in boxes
  • Hoops arrive coiled down, see care card sent with order for full details

What is your return/exchange policy?

There is absolutely no returns or exchanges on any orders after processing! If your hoop arrives damaged during shipping, we will gladly send you a new one at no charge. In order to receive a replacement hoop, the damaged item must be shipped back and received or proof of shipping must be provided first before we can send out the new hoop. Customer pays for return shipping, CMD will take care of the new shipping cost. Sometimes mistakes happen and you may receive the wrong item(s). If this occurs, please contact us immediately and we will take care of the shipping costs and send the correct item(s). Incorrect order must be shipped back and received, or proof of tracking must be provided before corrected item(s) ship. 

I ordered the wrong item, what do I do?

If you make a mistake on a custom order, you have 4 hours to contact us to make the correction. After 4 hours, there will be a $10 fee to correct the order. Since all orders are custom made, it puts strain on production to fix items. Please contact us immediately if there is a mistake on your order.

How do I order wholesale?

Please visit out Contact page for wholesale inquiries.

What size hoop and tubing is right for me?

Picking a hoop, especially if it's your first or second time, can be overwhelming, but we're always here to help! Our About page is a great place to start regarding the tubings and their qualities. Under each individual section, a description of each tubing is written in detail to give you an idea of its properties. At the bottom of the page, you will see a description of each tubing size (i.e. 5/8", 3/4", 11/16"). This details how large each tubing is and what it's best for. Now, to pick a hoop size! Here at CMD, we measure our hoops is Outer Diameter (OD). Complete info on how to pick the proper size can be found here

Any other questions?

If you have any questions at all regarding our products or orders, please contact us and we will get back to you within 24 hours.